Interruption Policy

Your consultation time is protected
A receptionist will only interrupt a consult in the case of:

  • Emergencies / Urgent Medical Problems which require a Doctor to be informed immediately.
  • Calls from other Doctors, or the Hospital.
  • Calls from Hospital / Laboratory regarding important test results.
  • Calls from Pharmacists regarding essential patient medication.

For all other telephone calls a message will be taken by Administration staff, and conveyed to the Doctor at the next suitable opportunity. The Doctor will endeavour to respond to your message at their earliest convenient opportunity, but this may be at the end of their clinical session or indeed the following day. In addition we would request that all mobile phones are switched off while visiting the clinic. This prevents interruption of either your or other patients’ consultations and protects privacy of your conversations while on the premises.

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Contact Details for Generation Health:

Castleknock : GP Practice & Clinic

Glenageary : GP Practice & Clinic


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